Question

Multiple email notifications for received voicemail

  • 14 June 2023
  • 3 replies
  • 626 views

Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.html

Syntax applied - Example@mail.com; Example@mail.com


3 replies

Userlevel 2

Hi John, I attached the KB article on that thread that provides the instruction on how to set it up.


https://support.ringcentral.com/article-v2/configuring-notifications-sounds-admin-portal.html?brand=RC_US&product=RingCentral_MVP&language=en_US

screen-shot-2023-06-17-at-122504-am.png

yes it is possible. Any of the following syntax will work

email1@mail.com,email2@mail.com,email3@mail.com
email1@mail.com, email2@mail.com, email3@mail.com

email1@mail.com;email2@mail.com;email3@mail.com (final version)
email1@mail.com; email2@mail.com; email3@mail.com

No matter what you do, the system will automatically convert all of the above to the "final version"
- the system deletes spaces
- the system converts comas to semicolons

the limitation of 255 characters means you can store roughly 10 email addresses of 20-25 character length (+9 semicolons separating them)


Have tried both comma and semicolon separating the addresses and it's not working. With one recipient it does work.

What else could be going on with it?


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