question

John Clanton avatar image
John Clanton asked John Clanton commented

Multiple email notifications for received voicemail

Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.html

Syntax applied - Example@mail.com; Example@mail.com

voicemails
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mary-community-moderator avatar image
mary-community-moderator answered

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Welcome 01 avatar image
Welcome 01 answered John Clanton commented

yes it is possible. Any of the following syntax will work

email1@mail.com,email2@mail.com,email3@mail.com
email1@mail.com, email2@mail.com, email3@mail.com

email1@mail.com;email2@mail.com;email3@mail.com (final version)
email1@mail.com; email2@mail.com; email3@mail.com

No matter what you do, the system will automatically convert all of the above to the "final version"
- the system deletes spaces
- the system converts comas to semicolons

the limitation of 255 characters means you can store roughly 10 email addresses of 20-25 character length (+9 semicolons separating them)


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John Clanton avatar image John Clanton commented ·

Have tried both comma and semicolon separating the addresses and it's not working. With one recipient it does work.

What else could be going on with it?


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mary-community-moderator avatar image mary-community-moderator ♦♦ John Clanton commented ·

John, please submit a ticket with Tech Support so they can check why it's not working.

https://support.ringcentral.com/new-case.html

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Welcome 01 avatar image Welcome 01 John Clanton commented ·

btw what do you mean by "and it's not working". Does the system reject your input and give you an error? or does it accept and saves.If it is the latter here are some quick tests, which might give us more insight into what is going on:

For example you have 3 email addresses - A, B and C.
1.
You type in A;B;C but only A gets an email.
2.
Rearrange the order of the email addresses. For example B,C,A. If A still gets the email, then, there is something wrong with B and C(domain issue or etc.).
On the other hand if B gets an email, but A doesn't get an email after rearranging- this is a bug or wrong formatting on your end.

3.
If from test 1 A works normally but B and C don't, then try to add only one of the "broken" email addresses alone for notifications. For example only B. delete A and C. If B gets an email notification alone it is either a bug or a formatting issue on your end.
If B does not get an email it could be a domain issue, etc.

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John Clanton avatar image John Clanton Welcome 01 commented ·

When testing with two user emails with the different separation syntax, there's no email notification generated when voicemail is received. The Custom > Notifications for Voicemail Messages retains input of the addresses. No errors.

Testing with one user email, same result.


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