Im looking to find out a few things, ill list them below.
1. Can a specific group in our org be set to record? (ex. our CSR group for taking payment information)
2. Does the "record" function need to be on all the time or can it be turned off and on by the user when need be?
3. is it a cost per minute that's recorded or by data size?
4. How long is that data (conversation) retained for?
5. Can we log our texts and import that into salesforce?