DeAnna Wasierski-Dickens avatar image
DeAnna Wasierski-Dickens asked

Has anyone else started having HUD issues?

Starting last week (around 7/5/23), I started receiving complaints that HUD status's are incorrect. It will show someone as in a call but then their status changes to "offline" when the call disconnects instead of "available".

I've also received complaints that HUD contacts were wiped out and had to be re-added.

I submitted a ticket but I'm curious if this was widespread or just our organization.

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