question

Bob Colladay avatar image
Bob Colladay asked Phong Vu commented

vmTranscriptionStatus is "failed" in sandbox

Working with voicemail messages in the sandbox account. I can see the two voicemails I left. I realized for the first one I didn't have transcription turned on for the account. But now on the second voicemail record the vmTranscriptionStatus shows "failed"

Is that normal behavior in the sandbox?



ListMessagesParameters parameters = new ListMessagesParameters();
            parameters.messageType = new String[] {"VoiceMail"};
            //var resp = await restClient.Restapi().Account().Extension().List();
            var response = await restClient.Restapi().Account().Extension().MessageStore().List(parameters);
            foreach ( GetMessageInfoResponse record in response.records)
            {
                if (record.attachments != null)
                {
                    foreach (var attachment in record.attachments)
                    {
                        var fileName = "./src/test/resources/" + record.attachments[0].id + "_voicemail.txt";
                        if (attachment.type == "AudioTranscription")
                        {
                            var res = restClient.Restapi().Account().Extension().MessageStore(record.id.ToString()).Content(attachment.id.ToString()).Get();
                            //Path path = Paths.get(fileName);
                            //Files.write(path, res);
                        }
                    }
                }
            }
}
voicemails
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Voicemail transcription is not supported on sandbox environment.

2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Bob Colladay avatar image Bob Colladay commented ·

Ok, so I just test it in production then?

0 Likes 0 ·
Phong Vu avatar image Phong Vu ♦♦ Bob Colladay commented ·

That's correct.

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys