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Question

Holiday Calendar

  • 19 July 2023
  • 1 reply
  • 625 views
A

Hi,

I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar for all my company (a lot of sites, IVR, call queue...) ?"

1 reply

D

The way we do it ....

1 - Build an IVR named Holiday IVR and record a generic greeting " In observance of the holiday the office is currently closed.

2 - Build Custom Rules by Date and point them to the Holiday IVR

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