How to make queue calls ring desk phone ONLY and direct line calls to ring both desk phone and mobile app ALWAYS?

STEP 2
- direct calls should ring both apps and the deskphone
You need to create a custom rule for each user. First I will show you what the rule looks like, then I will show you the fastest way to create it for all users.

THE RULE YOU NEED - CONDITIONS - CALLED NUMBER - select the direct number only

CUSTOM RULE - CALL HANDLING - see below



YOU CAN GO AND APPLY THIS RULE 1 BY 1 TO EACH USER... ORRR.... YOU CAN GO TO USERS > TEMPLATES > CALL HANDLING > ADD CALL HANDLING TEMPLATE
you will notice that the call handling template won't let you to select Called number as a condition, so you would have to use a random condition like picture below and apply the template to all users. After you apply it, go in and fix the condition 1 by 1 for all users. Sorry there is no other way to make this faster, since each user has different options for "Called number", there isn't a template for it.

Example random condition: