I have a Lead management system; I need to integrate Ringcentral with that.
When a staff clicked a lead call button, start the call from browser. and also they need to take an incoming call from browser. If the staff is not available in front of the system, Call will forward to the phone we already mapped.
I am the admin of this Lead manager and I will configure the Ringcentral App details in LeadManager Settings. Staff don't need to authenticate with Ringcentral again.
1. Is this possible with RingCentral ?
2. I tried with web phone JS, But it looks like need to authenticate for each user.
3. I am using PHP & JS for implement this. When I configure app credentials in JS, public can access that. Instead, any option to authenticate from server and use token for JS ? And I noticed only 5 auth request limit also there.
Someone please assist me with this issue.