question

Anna Lapko avatar image
Anna Lapko asked Phong Vu answered

No API call count; not showing in sandbox API calls - Can't Graduate

Hi,

App name: Spark CRM SMS

Client ID: YyaXklaBjQ3feShsgXg4jp

Account: +19294592141


The new app needs to send transactional SMS messages to team members. We were able to send a bunch of successful text messages via Sandbox and would like to Graduate, yet there is no API call count. Nothing is happening. I can't Graduate. Please advise.

sms and text messaginggraduation
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

How did you authenticate the app to send test messages? None of the developers in your account has generated a JWT token so I wonder how could you test your app which requires authentication using JWT token flow.

Also your sandbox has only 1 user who is a super admin and it's you and the log show no inbound/outbound message.

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys