We are trying to use /ai/insights/v1/async/analyze-interaction endpoint described in Extract interaction analytics from a media file (ringcentral.com). We tried multiple options for `insights` field but none of them returned any Emotion insights.
In documentation there are emotion insights for each sentence in utteranceInsights
"utteranceInsights": [
{
"start": 2.52,
"end": 6.53,
"text": "Could produce large hail isolated tornadoes and heavy rain.",
"confidence": 0.93,
"speakerId": "1",
"insights": [
{
"name": "Emotion",
"value": "Neutral",
"confidence": 0.7
}
]
}
],
but in our tests, regardless of what recording we send, the insights array is always empty.
Sample request:
1. With "all" insights:
{
"contentUri": "file url",
"encoding": "Mpeg",
"languageCode": "en-US",
"speakerCount": 2,
"enrollmentIds": [
"11788847407133"
],
"insights": ["All"],
"audioType": "CallCenter"
}
2. With "All" "Emotion" "Energy" insights:
{
"contentUri": "file url",
"encoding": "Mpeg",
"languageCode": "en-US",
"speakerCount": 2,
"enrollmentIds": [
"11788847407133"
],
"insights": [
"All",
"Emotion",
"Energy"
],
"audioType": "CallCenter",
"enableVoiceActivityDetection": true,
"enablePunctuation": true,
"enableSpeakerDiarization": true
}
Both cases returns response with empty insights:
Here are some more jobId's that we tried to get insights:
1. 04a7ceec-35e1-11ee-90cb-0050569cffc5
2. 0249cc0a-35e0-11ee-b580-0050569c72ca
3. 6fe183c8-35d8-11ee-b31c-0050569cffc5
Is there any way to request Interaction Analytics with emotion insights?
