question

Eric Moreau avatar image
Eric Moreau asked Phong Vu commented

Apply for production : Sorry the service is temporarily unavailable

Hi

I have been trying to "apply for production" for the last few days but keep getting an error saying "Sorry the service is temporarily unavailable". I have tried to submit from a different browser as well.

I have opened a case (19854167) for which I got no reply!

rest api
2 comments
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Have you tried again today? Have you been contacted via the support team?

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Eric Moreau avatar image Eric Moreau Phong Vu ♦♦ commented ·

Hi. Yes I retried earlier today after resubmitting all messages. Nobody from the support team contacted me or replied to my opened case.

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1 Answer

Eric Moreau avatar image
Eric Moreau answered Phong Vu commented

Looks like the format of icon submitted was the culprit. I converted the icon from jpg to png and it was accepted. They should really provide the real reason why the submission gets refused. Lost almost a week because of that. All that time, I was thinking the submission service was the error.

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Thanks for sharing the solution! Let me replicate the issue myself and report it to the team.

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