The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the receptionist phone but I can only add users.
You need to go to Groups > Call Queues > Click on the Call queue > Pickup settings & Members
Upon adding the members the system will ask you, if you would like to add a pickup key to Presence (in other words to the HUD)
If you don't have Pickup settings & members you need to get it enabled for your account.
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