Jessamy Nickel avatar image
Jessamy Nickel asked mary-community-moderator commented

Voicemail PIN Not Working on Desk Phone

The Voicemail PIN is not working on a couple users' desk phones. They are on Polycom VVX450 devices. The PIN has been tested immediately after changing it, a couple hours after, and a day later and there's still no access to voicemails. They can still be checked on the computer app, but some users are not utilizing the computer app and require access through desk phones.

Phones have been rebooted after the PIN change to no avail.

Any advice?

voicemail pin
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Phong Vu avatar image Phong Vu ♦♦ commented ·

This is not a type of developer's question. I will move it to the User community. Next time please post this type of question to the User community.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hey Jessamy, it looks like you already have an ongoing case with Tech Support for a separate issue. You might want to bring up this concern with them as well.

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0 Answers

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