question

Sreenivas Angara avatar image
Sreenivas Angara asked Sreenivas Angara answered

Call log does not return all the data from Sandbox. Please help.

https://platform.devtest.ringcentral.com/restapi/v1.0/account/812947005/extension/812947005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2023-08-24T21:06:00.000Z&page=1&perPage=100&dateTo=2023-08-25T18:00:00.000Z


I working in the Sandbox. Calling APIs using Postman. I get call_logs for August 24 2023. But no records for August 25th. In Portal, I can see call logs for August 25th.


Am I missing something. Please help with REST call.

rest apideveloper sandboxcall logs
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Sreenivas Angara avatar image Sreenivas Angara commented ·

I just wanted add a comment that, I am well within the data range.

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2 Answers

Phong Vu avatar image
Phong Vu answered

Depend on where you are. Remember the time the API takes is UTC time. So convert your local time to UTC before reading.

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Sreenivas Angara avatar image
Sreenivas Angara answered

I can see the logs today. It may be Sandbox issue. I can see them now

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys