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Is JWT a super admin token?
Tags: sms and text messaging, authentication
Aug 25, 2023 at 10:45pm   •   1 replies  •  0 likes
Seshagiri S.T


This is my first time integrating Ringcentral APIs. Hence pl bear with my questions.

We are developing a app which has two numbers given to our customers.

Let's say, for sales: 123456789 Ext: 100 and for service: 987654321 Ext 101

When users send an SMS to these numbers, we will read the text messages and process forward.

As I understand, We can implement JWT Auth flow for authenticating server-server calls. We can subscribe to message store through this api


Can we use same JWT in production for accessing messages from both the numbers? like so



Or do we need to create JWT for individual users?

Is JWT created for only Superadmins or other users can create JWT too?

Thanks in advance

1 Answer
answered on Aug 28, 2023 at 8:09am  

Only the owner of a phone number can send text message from that phone number. In your use case example, you assigned each number to a different user (100 and 101). Thus, you will need the JWT token for each user in order to send SMS from the numbers.

For receiving instant SMS notification, a super admin user can receive SMS events of other extensions' though.

My question for you is that what is the reason to assign those numbers to different user extensions 100 and 101? Why don't you assign both numbers to the same user (e.g. 100). Then generate a JWT for extension 100 to authenticate your app and handle SMS.


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