News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Error Code: FeatureNotAvailable
Tags: developer sandbox, sms and text messaging, errors
Sep 5, 2023 at 9:18am   •   3 replies  •  0 likes
Riel Orilla

Hi, Anyone had this error?

We recently tested two customers with their own Ring Central account. One works fine but the other one had this error during testing.

"errorCode": "FeatureNotAvailable",

"message": "The requested feature is not available",

I am not sure if it's similar to message 242 error where the sandbox number wasn't provisioned.

Sandbox number: 13234864383

on Sep 5, 2023 at 9:33am   •  0 likes

Tell me at least what API or what did you do to get such an error.

on Sep 5, 2023 at 9:46am   •  0 likes

My apologies.
We are trying to integrate with SMS. We added the app to the Dev console and got the sandbox credentials.

When we started the testing to apply for production, that was the error we were getting.
That same testing worked with another company that has a Ring Central account and they were able to apply for production.

2 Answers
answered on Sep 6, 2023 at 9:07am  

We run into this issue very often, probably 50% of the Sandbox numbers don't have SMS enabled. Wouldn't it make more sense for RingCentral to ensure that all numbers that are used in Sandbox environments have all features enabled than to have us constantly reaching out to support to enable the feature for one number at a time?

on Sep 6, 2023 at 10:03am   •  0 likes

You are right about phone numbers in sandbox are not all SMS enabled. It is because of the change recently in the SMS TCR campaign and campaign id registration. Some numbers reserved for sandbox in our inventory were not enabled and if it's the case, you will get that error.

The rule of thumb is to read a user's phone numbers and check the SMS feature before trying to send SMS from that number.

However, I see the sandbox phone number you provided above is SMS enabled. Can you confirm that you read the feature of that number and it does not have the "SmsSender" feature?

answered on Sep 5, 2023 at 12:44pm  

Did you follow this dev guide sample to read the user's phone number and detect if the number has the 'SmsSender' feature?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us