question

Nelson Paez avatar image
Nelson Paez asked Nicky Boggio edited

Cannot list or send SMS from RingCentral for Salesforce

In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.


SMS history looks empty, but we already have a lot SMS created from or received in the RingCentral desktop app:

screen-shot-2023-09-07-at-85245-am.png


Also, we are not able to send messages from Salesforce app because there is not an input to write and neither the 'Send' button

screen-shot-2023-09-07-at-85312-am.png

salesforce
screen-shot-2023-09-07-at-85245-am.png (63.5 KiB)
screen-shot-2023-09-07-at-85312-am.png (62.6 KiB)
3 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Nelson Paez, is this the first time that you're going to user RingCentral for Salesforce?

0 Likes 0 ·
Nelson Paez avatar image Nelson Paez mary-community-moderator ♦♦ commented ·

No, I already used RingCentral with this user before and it's the first time with this error. It doesn't happen in the previous version of the package (I upgraded from 6.9 to 6.25, and from 6.25 to 6.25.1)

0 Likes 0 ·
Nicky Boggio avatar image Nicky Boggio commented ·

Were you able to solve this @Nelson Paez ? I'm having the same issue.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app