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hang up calls during the ringing process
Tags: call handling
Sep 7, 2023 at 12:55pm   •   1 replies  •  0 likes
Jereme Guenther

We are looking to enhance our Ring Central integration to be able to hang up calls while they are still in the process of ringing.


Currently we are using this url to start a call using the phone the user is already logged in and using.

/api/v1/admin/accounts/{Token}/activeCalls/createManualAgentCall


Then we are using this url to hang up the call

/api/v1/admin/accounts/{Token}/activeCalls/{uii}/hangupCall


In order to get the UII to make that hangup url work we have to use this url to get a list of all active calls.

/api/v1/admin/accounts/{Token}/activeCalls/list


We have found that this method of getting active calls does not show calls that have not yet connected.


We have also found that the createManualAgentCall endpoint does not activate the hangup button when logged into the Ring Central web app until after the call connects.


We need a way to get the UII for calls that are still in progress so we can hang them up prior to them connecting. Or a different method of initiating the dial that would achieve this.


In looking through your api documentation, it appears it is missing a lot of information. All I can find is RingOut documtation (which does a double call), or make CallOut which appears to be the same as createManualAgentCall but is not an admin level api. I cannot find any admin level API documentation at all.


Please point me in the right direction.


on Sep 8, 2023 at 7:26am   •  0 likes

You are talking about RC Engage Voice? I am not aware of the endpoints (/api/v1/admin/accounts/...) you mentioned in your question under RingCentral MVP platform. Can you share a link to the API reference.



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