question

Dennis Kuang avatar image
Dennis Kuang asked Phong Vu answered

500 Internal Server Error for licenses endpoint

When attempting to call https://platform.devtest.ringcentral.com/restapi/v2/accounts/~/licenses in Postman, I'm getting a 500 Internal Server Error with no additional error detail

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rest apierrors
1694533050505.png (44.1 KiB)
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1 Answer

Phong Vu avatar image
Phong Vu answered

I guess that it's not supported in sandbox. Let me check with the team.

Meanwhile, if you need to bypass the test on your sandbox to graduate the app to the production, submit a dev support ticket with that error reason.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys