evie-sams avatar image
evie-sams asked Phong Vu commented

Why can't we change primary members of a queue on a custom rule?

We have several queue's that need to have users only when the user is available. On a normal user account, this would be accomplished by setting a rule with a specific schedule and then changing the users/phones available on the call handling. However, there is no option to remove/add members on custom rules for a queue.

Why is this not available? For instance, if we have only 2 users on a specific office queue, and 1 member will be out on vacation then we would want to add someone else who is not normally on the queue for the 1 week of the original user's vacation. As it currently stands, I have to remove the original user, add the new user, then set a reminder to undo these changes when the original user is back. Am I missing something?

call handlingcall queues
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image Phong Vu ♦♦ commented ·

Are you looking for a solution from the admin portal or from using API to add/remove call queue members?

0 Likes 0 ·

0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys