News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Calls Not Ringing, Results in Missed Calls - RC App
Tags: phantom calls
Sep 21, 2023 at 7:50pm   •   2 replies  •  0 likes
Reggie Andaya

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.

Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

on Sep 22, 2023 at 9:00am   •  0 likes

We are seeing the same exact thing. The app on a mobile device is working for us, as well as the RC Phone app on a computer. Are you able to test to see if these work for you?

1 Answer
answered on Sep 22, 2023 at 7:17am  
is it possible they are tweaking some of their settings to avoid work ...

you are saying it is not
-after hours (hope you've checked on all levels - Users, Call queues, Auto-receptionist)
-no forwarding (doesn't sound like it, but still its good to check on all levels)

also you need to check:
- people are not setting themselves to DND
- people are not disabling Call queue calls (if you are using call queues)
- no custom rules, (if you need custom rules, temporarily disable them to rule them out as a cause)
- actual call handling on user level (check app is enabled, ringing for 30sec or longer)
- in the app settings, make sure auto-answer calls is disabled.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us