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Granting User or App Permissions
Tags: permissions, ringcentral app, developer sandbox
Sep 22, 2023 at 10:31am   •   2 replies  •  0 likes
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I've recently created an app that is currently in sandbox. When I try to use this app and the credentials generated to make a phone call, I get:

"In order to call this API endpoint, one of the following permissions [RingOut] have to be granted to the authorized user."

I have seen other questions similar to this, and the general answer is to log-in to the admin portal and grant that user the proper "Role" for that permission. However, I'm a bit confused here - when I log in to and look at Users, I only see myself (super admin) which is the same number/username I'm trying to issue my call from and getting this permissions error. How do I grant my specific app or clientID "RingOut" permission? It already is added as an application scope.

2 Answers
answered on Sep 22, 2023 at 1:49pm  

Checking your app then your sandbox setup. Your only user in the sandbox account does not have a direct number nor a phone (device) yet.

I added a phone to your sandbox super admin user extension (I choose a California phone number. you can change it by adding another number though).

Now you can relogin the RC app (devtest) and set the emergency address then make direct call or call the /ring-out API.

on Sep 22, 2023 at 2:49pm   •  0 likes

Thank you very much, it works now!

answered on Sep 22, 2023 at 11:29am  

So you call the /ring-out API, right? Can you share the app client id?

on Sep 22, 2023 at 12:19pm   •  0 likes

Yes, I'm calling this endpoint:/restapi/v1.0/account/~/extension/~/ring-out

Client ID: 2eeXZT2rix1azRgNcxL7Tt

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