question

Eric Yon avatar image
Eric Yon asked Welcome 01 answered

Accept Queue Calls

Hello,

I have been trying to accept calls, but I do not have the option to accept queue calls. My coworkers seem to have this check mark under their profile, but I only have my availability and call rules. Is there something I can change on my account to get the feature?

call queues
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1 Answer

Welcome 01 avatar image
Welcome 01 answered

your administrator needs to add you to a call queue. You are not a call queue member currently (is my guess)

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