Erica Tagle avatar image
Erica Tagle asked michael-gross commented

Action Result Definitions in Call Log.

What does the "stopped" action result in Ringcentral call log mean?
In the call log report, I show the same number showing up same date/time, but with two different durations times. One line item is listed as "VoiceMail" in the Action Result column and the other immediately after as "Stopped".


From. Date. Time. Action. Action Result Duration

123. 10/13/23. 2:03PM. VoiceMail 1:29

123. 10/13/23. 2:03PM. Stopped 0:33

call logs
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michael-gross avatar image michael-gross commented ·

Have you figured out what this means? I have a user that has a lot of these

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