question

khuzaima-hussain11343 avatar image
khuzaima-hussain11343 asked ·

Abandon statistic on Dashboard

An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons" or "the abandon %" for a skill on the DASHBOARD?

the SLA widget factors abandons AND calls not handled in a specific time frame. I'm looking for ONLY the abandon number of %.

thx

kh
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Phong Vu avatar image
Phong Vu answered ·
Can you give more details of the problem? The DASHBOARD of what service? Is this RingCentral production service or the sandbox environment or something else?

+ Phong
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.