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SUB-533 Extension Presence Webhook Error
Tags: webhooks, subscription
Nov 9, 2023 at 11:21am   •   1 replies  •  0 likes


I'm trying to create a webhook subscription to receive DND status change events of a bunch of extensions an app needs to monitor using the event filter


The app is authenticated as the super user account that is trying to create the subscription but I am getting the error:

"errorCode": "SUB-533",
"message": "Not allowed subscribe for DnD status changes of another extension"

I'm hoping this isn't a hard set rule and there's a way to accomplish this because it would be really useful for us.

Thank you!

1 Answer
answered on Nov 9, 2023 at 1:20pm  

I don't know the reason why a super admin user cannot subscribe for other extensions' /dnd event. But you can just subscribe for the "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/" event and parse the payload to check the dndStatus of that user extension.

on Nov 9, 2023 at 3:40pm   •  0 likes

I got it to work, I'm not sure how because it gave me an error but I noticed a notification come through and now when I list subscriptions I can see a few that failed and one that is active and sending notifications. Super admin does seem to work.

on Nov 9, 2023 at 3:28pm   •  0 likes

Yes, but we would receive the presence notifications for any presence event which we are trying to avoid. We have a very specific use case that only cares about DND status change to respond when a user turns off department calls and do some background work. Having to process every presence event would be a huge waste of resources on the server.

on Nov 9, 2023 at 3:30pm   •  0 likes

Fully understand. I already reported to the team to investigate and consider if the owner restriction could be lifted. But that may take some time if they would change it.

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