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Websocket Connection Failed
Tags: webhooks
Nov 15, 2023 at 8:05am   •   2 replies  •  0 likes
Lloyd Hause

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The websocket connection was successfully established and server notifications were received but timed out after a few minutes. How can we restore it and keep it alive? Any help regarding would be appreciated.

2 Answers
answered on Nov 20, 2023 at 10:49am  

@Da Kong could you please share your code where you implement ping pong mechanism to keep it active. Thanks


 0
on Nov 20, 2023 at 8:34pm   •  0 likes

There's a recover_connection method but nothing built-in to keep it alive. Let me add that and get back to you when it's added.

on Nov 21, 2023 at 6:56am   •  0 likes

@Da Kong when you will recover_connection method?

on Nov 21, 2023 at 9:05pm   •  0 likes

for whatever reason that might disconnect websockets, eg. Internet down. It should be used as a "try to recover" emergency plan whenever the connection is lost. But keep-alive is a valid case as well, for normal use.

answered on Nov 15, 2023 at 10:24pm  

@Lloyd Hause Could you send over the code to da.kong@ringcentral.com? I tried with my own example code and it worked OK.


 1



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