Need SMS enabled in sanbox

Question

question

Charles Ahmadzadeh asked Nov 27, '23 Phong Vu commented Nov 27, '23

Hello,

I'm trying to test sending an SMS from the sandbox with phone number "18582573505", but it appears that this number doesn't have SMS capabilities.

Could someone please enable SMS for my account? Thanks!

sms and text messaging

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

Answer 1 · 2023-11-27T15:40:12Z

Phong Vu answered Nov 27, '23

Done. Pls try again.

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Answer 2 · 2023-11-27T16:22:00Z

Charles Ahmadzadeh answered Nov 27, '23 Phong Vu commented Nov 27, '23

Looks like it worked, the number has SMS capabilities but there's still a failure when sending the message. I can see it in the Sandbox app:

1701102101854.png (44.8 KiB)

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Phong Vu ♦♦ commented · Nov 27, 2023 at 05:05 PM

Sorry for that.

There is a new process to provision sandbox number. You have to submit a dev support ticket and the support team will help you with.

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