Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

getting error in custom greeting API

Tags: custom greeting

Nov 30, 2023 at 9:35am • 1 replies • 0 likes

sattar k

Hi,

We need to create the custom greeting for our company account.

We are using the https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/answering-rule API for the answering rule ID we are getting 11 records in the response.

RESPONSE -

After that we are hitting the https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/greeting API and getting the error -

so can you please suggest the exact answering rule ID that we can use in custom greeting API.

1 Answer

Phong Vu answered on Nov 30, 2023 at 12:18pm

You cannot create a company greeting using an extension custom answering rule.

Instead, you can use the extension custom answering rule id to create a custom user greeting

If you really need to create a company greeting, use the "business-hours-rule" to set the answeringRule.id

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales