Is it possible to set up a list of categories so that when a call comes in, the recipient is able either during or after the call, to mark it as being one of the set list of categories, so that we can report out each month on the number of calls of each type?
Naw, but without fully understanding your needs, you could do something like this:
1. If you're categorizing the calls for say "Sales" or "Support", you could (if not doing it already) route your main number or advertised numbers to a menu with queue options or just route them directly to the queue. Then, add your agents to the queues to take those calls and run reports daily/weekly/monthly on the queue via Analytics.
2. Create dummy call queues for each of your categories, and after each call is completed, have your agent dial the queue for a second or two so that it logs the call. This would be internal only and not client facing, so the "missed" queue call metrics you'd see via Analytics would essentially serve as the amount of logged calls per category
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