I have an active line for a department. I've set current settings for Work Hours as follows:
mon-fri 9-5
Welcome Greetings:
Tell caller they're being connected: enabled
Play music while connecting: enabled
Ring Settings:
call group enabled with 4 rings: enabled
Desktop and mobile apps: enabled
If no one answers:
set to: Send to voicemail
Testing a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.
Call forwarding and custom greetings are not enabled.
Is this adjustable to make work or would it be better to convert this line to a Call Queue?
Thank you.
