I am referring to this article about custom rules. It seems you can only select one call handling option for custom rules.
Is it possible to play an announcement and also forward the call to an external number? We'd like to play an announcement about the days we are closed, but still send the call through to our after-hours call center to take a message. Is this possible? How can I do this?
The ideal flow would be they select the IVR option, it gets routed to the receptionist queue, the custom rule kicks in for the days we are closed so the announcement plays notifying of the closure, then the call is routed to our external number.