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Lance D avatar image
Lance D asked Phong Vu answered

Live Call Transcription - Python

We are reviewing the Call Streaming feature located here: https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started

Is this available or related to call monitoring? We have call monitoring setup and need to have live transcriptions.

call monitoring
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Phong Vu avatar image
Phong Vu answered

That is the Engage Voice (for contact center) platform and it is not the same as the call monitoring API under the MVP platform. But you can use that audio streaming to feed real-time transcription too if you are talking about Engage Voice (newly called RingCX)

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

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