Hello. As manager of our organization, I would like to monitor my team's interactions with our customers. And if possible, also grant our Assistant Manager access to everyone's messages/interactions. Is there a way to do this?
Manager access to team member's messaging?
Hi @Sergio Valdez, this feature is currently not available but you can vote for this https://ideas.ringcentral.com/ideas/ENTCOM-I-58.
@Mary-Community_Moderator we have the same issue and the link to your ideas page is now broken.
Hi @Erica St. Angel, there's an ongoing changes in the Ideas Portal. I'll look into it, and update you. Thanks for letting us know as well.
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