We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant.
At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons.
We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages.
Has anyone else had similar struggles with getting your TCR campaign (re-)registered? If you were able to get them resolved, I'd love to hear how. If you haven't yet, I'd appreciate hearing what kind of feedback you're experiencing as well.
We are growing frustrated that the RingCentral's customer service keeps saying everything looks good, but then still have TCR reject it. We're happy to make whatever changes we need, we'd just like to know what ALL those changes are at once, rather than wait 2+ weeks after every change only to be told our consent language needs to be changed yet again.
