Still waiting for SMS approval since December

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Mark Thompson asked Jan 10, '24 Phong Vu commented Jan 11, '24

Still waiting for SMS approval since December

Can anyone provide an update for the enabling of SMS on our sandbox number?!?! It's impossible to get API approval without testing, and I can't test without the ability to send SMS messages.

sms and text messaging

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-01-10T17:29:25Z

Phong Vu answered Jan 10, '24 Phong Vu commented Jan 11, '24

What is the support case number? I can ask them to give the status.

Meanwhile, if this is urgent for you to complete your project, give me the app client id and I can manually move it to your production so you can test the app on your production account.

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Mark Thompson commented · Jan 10 at 06:43 PM

I sure would appreciate any pressure you can exert! The case number is 21168651.

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Phong Vu ♦♦ Mark Thompson commented · Jan 10 at 09:47 PM

They claim that the number is SMS enabled. Can you test and give me the error message if it fails.

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Mark Thompson Phong Vu ♦♦ commented · Jan 10 at 10:28 PM

Dev saying it failed:

type: 'SMS',

creationTime: '2024-01-10T22:25:14.000Z',

readStatus: 'Read',

priority: 'Normal',

attachments: [

{

id: 15840353004,

uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/407101004/extension/407101004/message-store/15840353004/content/15840353004',

type: 'Text',

contentType: 'text/plain'

}

],

direction: 'Outbound',

availability: 'Alive',

subject: 'Test SMS using a RingCentral Developer account - Hello world!',

messageStatus: 'SendingFailed',

smsSendingAttemptsCount: 1,

conversationId: 7379051485377964000,

conversation: {

id: '7379051485377964514',

uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/7379051485377964514'

},

lastModifiedTime: '2024-01-10T22:25:16.612Z'

}

Message status: SendingFailed

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Answer 2 · 2024-01-11T16:18:52Z

Alex Shin answered Jan 11, '24 Phong Vu commented Jan 11, '24

Hi, I'm the dev working Mark. It does console.log the `record.phoneNumber`

Just some extra background info.
1. I get this warning for the SMS option in the Getting Started process.

2. On the API Reference page, I get this message.

1704989631516.png (7.5 KiB)

1704989746561.png (78.7 KiB)

1704989921469.png (119.3 KiB)

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Phong Vu ♦♦ commented · Jan 11 at 10:23 PM

Because that main company number is assigned to Mark via the auto-receptionist settings. So you cannot authenticate the API reference portal to try sending SMS form that number.

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