question

Arturo Camarena avatar image
Arturo Camarena asked Welcome answered

Call Rules and Handling

Hello I have a question regarding Call Rules and forwarding. In the image i have this setup as extension 1 and 2 ring together. If no one is able to answer either of those 2 phones the call is forwarded to extension 3. If no one picks up on extension 3 will the call go to the voicemail? And if it does, does it go to the orginal (extension 1s) voicemail or does it stay in extension 3s voicemail?

Thanksscreenshot-2024-01-23-at-15626pm.png

call handling
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Welcome avatar image
Welcome answered

with this setup it will go to extension 3's voicemail (I strongly believe) It also matters what sort of call handling you have for extension 3. Why don't you test it yourself?

If you want it to go to extension 1's voicemail you would need to click on "Ring all together" and in the pop up that opens switch to "Ring in Order". In that same pop up, you will be able to group Extension 1 and Extension 2 in a Ring Group. and then below them add Extension 3.
Click "Done"
Then change "if no one answers" to my voicemail


The call flow is

INCOMING CALL => Ring Group (ext.1 and 2 simultaneously) => Ext 3 => voicemail

There are some extra tips I can go into - you can tell me if you are interested or if you got your answer already

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app