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Tommy Morrissey avatar image
Tommy Morrissey asked Tommy Morrissey commented

'Platform ID Doesn't exist!' API token error?

I was given the platform ID from our rep/onboarding team. They don't respond to questions. I'm getting an error that says that the platform ID doesn't exist. Can anyone help? Do I need an admin account? Where can I find the platform ID for our Engage voice application?

rest apiEngage Digital and Engage Voice
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Phong Vu avatar image
Phong Vu answered Tommy Morrissey commented

You should submit a dev support ticket for this.

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Tommy Morrissey avatar image Tommy Morrissey commented ·

I reached out to them, I was provided the incorrect platform id initially.

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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