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Call screening - hold > intercom > transfer ?

Tags: mvp, transferring calls, hold times

Jan 25, 2024 at 9:47am • 2 replies • 0 likes

Nicholas Charnley

Hello

We have two users extensions 301 and 302. All calls come through to ext 301. Many of these need to be transferred to ext 302 however they need to be screened first. My thoughts are to put the call on hold, speak to user on intercom at extension 2 and then transfer the call if appropriate. Is this correct or is there a better/preferred way to configure thia setup. Both extensios are using a Yealink T31P.

Thanks!

Welcome on Jan 25, 2024 at 6:55pm • 0 likes

can't think of a better way to do this

1 Answer

Nicholas Charnley answered on Jan 26, 2024 at 7:43am

@Welcome 01

Thanks. While trying to implement this I was having trouble with assigning intercom to speed dial, which is why I reached out. Just needed to know I was on the right tracks that's all which from your reply appears to be the case.

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