question

Ian Kelly avatar image
Ian Kelly asked Eric Olsen answered

Does anyone know of an API that allows for text drip campaigns to be created to keep customers notified of updates

My company would like to establish automated text drip campaigns through what I would assume to be an API/CRM that could be integrated with RingCentral. Ideally, this would send out automated text messages to our customers the day prior to their rentals being delivered, another automated text to notify customers that their rental ends tomorrow and that they must call us to schedule pickup, and then automated reminder texts each week updating their balance for the additional days of the rental ($70 for example) while also reminding the customer they must call us to schedule a pickup.


Thanks for the help.

sms and text messagingintegrations
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1 Answer

Eric Olsen avatar image
Eric Olsen answered

You can use the SMS API within the RC Developer portal and call the endpoint from within your CRM.

You'll first need to register the number(s) you wish to use with TCR as you'll be doing A2P (Application to Phone) SMS.

API Reference Guide: https://developers.ringcentral.com/api-reference/SMS/createSMSMessage

API Developer Guide: https://developers.ringcentral.com/guide/messaging/sms/best-practices

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