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Need to place test calls from Salesforce sandbox using RC sandbox account
Tags: salesforce, integrations, developer sandbox
Jan 26, 2024 at 9:22am   •   1 replies  •  0 likes
phillip-hoffman

I have RC4SF set up in SF sandbox. I'm testing VoiceConnector for RC for Einstein Conversation Insights integration. Everything is setup and I just need to place some test calls sandbox to sandbox. How do I configure Open CTI softphone in SF to use sandbox extension? Hope there's something like sandbox mode in RC Phone.

Also, RingOut bogs down testing a bit. Is there a way to dial out directly with sandbox user? Same thing regarding not having auto call recording feature, but I see in another post I can call in to have this enabled.

Thanks.

1 Answer
answered on Feb 8, 2024 at 7:10am  

Sorry for the delayed response. I am not familiar with SF environment and integration. Please submit a dev support to get help.


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