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Queue calling pickup issue
Tags: call queues
Jan 29, 2024 at 10:06am   •   1 replies  •  0 likes
Alyssa LL

5 members in a Queue group. Set to ring simultaneously. One of the extensions is on a call. Someone calls in and the other 4 phones ring. The extension on a call would like to place that call on hold and pick up the other call ringing on the other 4 phones. Can this happen or would that person have to place the call on hold and physically walk to another phone to answer the second call ringing the group?

1 Answer
answered on Jan 29, 2024 at 11:12pm  

I think putting somebody on Hold still counts as being "busy". The call queue interprets this as the user being unavailable, so it doesn't automatically offer the call that is waiting.

I can think of 2 ways to go about it, although I haven't tested them
1) Use call queue pickup. Groups > Call queues > Click on the call queue > Pickup settings & members

2) Park the active call. This will change your status to available, and the next call in queue will ring automatically (assuming you've set the wrap-up time to 0 seconds). For this you must configure park locations under Groups > Park Locations.

on Feb 22, 2024 at 8:12am   •  0 likes

Call park worked. Thank you!

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