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Francis Proulx asked Francis Proulx edited

Caller ID when forwarding to external phone


When I forward the call from call queue to an external phone using a custom rule, I want the receiving external phone to not see the personal caller ID of the caller. I want the receiving external phone to show this is a forwarded call from RingCentral call queue. Is this possible?


call handlingcall forwardingcaller id
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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