question

Dealing with similar issues, no one seems to have any idea what they're talking about on this TCR Campaign stuff. I'm about to cancel Ring Central and instead get a Dual Sim Phone, you may want to look into that as an option as well if your intent was to not use your personal phone for your small business like we are.

I have called Ring Central support multiple times. We have completed their TCR campaign requests and keep getting rejected. I have a four year college degree and MBA and I simply can NOT understand what they want! We talk with vendors, employees and other people everyday via text that we now cannot. I just got off the phone with one of their TCR "specialists" and to the very best I could understand is that I need to submit a form (they don't tell you what form or what this "form" needs to say) but I am supposed to fill out said form and tell them EVERY SINGLE person we text past, present and future. Not only that, but again to the best I can understand these people, they expect us to submit a form for any NEW person we come across that we may text.

It is my guess is that this entire TCR campaign crap is about stopping SPAM text messaging. We communicate, we don't solicit, market or request information from anyone. We are using it for just general everyday conversation use such as vendor to vendor or employee to employee communication and nothing else.

This entire process was not thought out and it's implementation is absolute abortion

We are just going to look for another provider.

DO NOT USE RING CENTRAL!! RUN AWAY!!!

TERRIBLE TERRIBLE TERRIBLE

I have submitted an email to community.support@ringcentral.com based on this thread. I am also getting denials. We just plain need to text, I didn't think we would need it, another way for issues w/ employees, however we now have a deaf client and we need texting capability ASAP.

I have been experiencing all the previously mentioned issues. I also finally connected with the TCR campaign specialists three times now to walk me through what changes need to be made in order to get approval, and been denied twice and am hesitant to resubmit this third time since the “specialist” seemed so unsure of what she was talking about. I have come to the conclusion that these specialists are just guessing more than anything else. Now I’m questioning if the people reviewing the campaign for approval know what they’re doing either. No one can give me a straight answer. And all I need to do is be able to receive text messages from clients.

I’d appreciate any recommendations on other providers or a specific person, by name, within Ring Central that I can speak to who can give me, in no uncertain terms, answers to what changes need to be made to my TCR campaign to get it approved.