Application is still pending to approve for production.

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CloudNuro Corp asked Feb 14, '24 Phong Vu commented Feb 15, '24

Application is still pending to approve for production.

Dear RingCentral Support Team,

I submitted my application for production approval on 06-02-2024 at 3:20 PM IST, but it has not been reviewed yet. Our company, based in the US, is developing a SaaS Management platform that integrates multiple SaaS applications, including RingCentral.

As a product-based company, we are currently engaged with several enterprise customers. One of our customers is eager to connect their RingCentral account with our platform. It would greatly benefit our operations if you could expedite the review process and approve our application for production.

Thank you for your prompt attention to this matter.

Sincerely,
CloudNuro

developer sandbox app administration ringcentral app

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-02-14T15:07:22Z

Phong Vu answered Feb 14, '24

Your app has too many failed API calls and that is why it cannot be graduated to the production. Please check the error and fix the issue to reduce the error rate to < 5% of total API calls in within 48 hrs.

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Answer 2 · 2024-02-14T19:34:49Z

CloudNuro Corp answered Feb 14, '24 Phong Vu commented Feb 15, '24

Hi @Phong Vu When I applied it, there was a <5% error. But no problem, If I create another application and the error is <5% within 48hrs then will that be approved?

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Phong Vu ♦♦ commented · Feb 14 at 08:47 PM

Yes, notify me when you have tested the app.

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CloudNuro Corp Phong Vu ♦♦ commented · Feb 15 at 10:40 AM

I got the approval. But when I am using production credentials like, API URL, Client ID, and Secret for a Free Trial Account, it shows me "Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions." how to fix this?

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Phong Vu ♦♦ CloudNuro Corp commented · Feb 15 at 03:29 PM

Because you don't have a production account and the sandbox account is from a free-tier environment.

As your app is a public app, I guess that your expectation is to provide the service to other RingCentral accounts/users rather than your own RingCentral account. Ask your customers to login your app with their own user credentials.

If you do have a RingCentral production account, login your app with a user under your production account.

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