To homepage To homepage
Question

Application is still pending to approve for production.

  • 14 February 2024
  • 3 replies
  • 119 views
I

Dear RingCentral Support Team,

I submitted my application for production approval on 06-02-2024 at 3:20 PM IST, but it has not been reviewed yet. Our company, based in the US, is developing a SaaS Management platform that integrates multiple SaaS applications, including RingCentral.

As a product-based company, we are currently engaged with several enterprise customers. One of our customers is eager to connect their RingCentral account with our platform. It would greatly benefit our operations if you could expedite the review process and approve our application for production.

1707913497994.png

Thank you for your prompt attention to this matter.

Sincerely,
CloudNuro

3 replies

Phong1426275020
Rank
Userlevel 1

Your app has too many failed API calls and that is why it cannot be graduated to the production. Please check the error and fix the issue to reduce the error rate to < 5% of total API calls in within 48 hrs.

screen-shot-2024-02-14-at-70439-am.png

I

Hi @Phong Vu When I applied it, there was a <5% error. But no problem, If I create another application and the error is <5% within 48hrs then will that be approved?

Phong1426275020
Rank
Userlevel 1

Yes, notify me when you have tested the app.

Reply


Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice