Jacob M. avatar image
Jacob M. asked Jacob M. commented

Blocked numbers are still able to call.

Whenever my company finishes a call, we give a separate number for the customer to call and then proceed to block the number temporarily so that our "hotline" isn't backed up with unnecessary calls. I've blocked numbers from the admin portal and from the extension but we still receive calls even though they're blocked. I'm just curious what I need to do in order to stop receiving calls to our "hotline." Thanks!

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Hello @Jacob M., this is not how call blocking is supposed to work. Will you please submit a ticket so our Tech Support can check on it? Sign in to

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Jacob M. avatar image Jacob M. mary-community-moderator ♦♦ commented ·

Thanks for the response. I submitted a ticket to tech support. Just waiting on a response.

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