Question

Agent Status Differentiate Between Phone Call and Meeting/Huddle

  • 27 February 2024
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  • New Participant
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We would like to see additional status indicators that would differentiate between whether an agent is on a phone call or in a huddle/screen share session. Having a single red dot next to their name in the RingCentral App does not provide sufficient information to determine whether or not the agent is available for a phone call. Requiring agents to set a custom status message to reflect their current call availability is not a viable solution for us.


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