News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
When do calls start to record?
Tags: call recording
Mar 4, 2024 at 9:53am   •   1 replies  •  0 likes
Michael Young

We use ACR but when do calls start to record? We have calls with no recordings and we're wondering why is that. Does there need to be a connection to the receiving party before a call is recorded?


Thanks

on Mar 4, 2024 at 10:52am   •  0 likes

Hi @Michael Young, there could be few reasons why it is not recording. You may reach out to Tech Support to track your call logs, and for explanation or fix the issue.



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us