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Integrate Call Queue SMS into CRM
Tags: sms and text messaging, integrations, call queues
Mar 8, 2024 at 8:43am   •   1 replies  •  0 likes
Byron Colon

I have searched for information on this, and while finding several good articles, nothing that quiet matches what we need.

We are using SmartAdvocate as our CRM and have an integration for SMS. Integrating individual users into our CRM is not an issue. The challenge that we are having is that our clients like to send messages to our call queues and we would like these incoming messages to our call queues to also be added to the case notes in the CRM. I've tried to figure out how to create JWT's for these accounts, which is required by the CRM, but there does not appear to be an option. When I try to do a password reset and login as the queue, I get a message that the "Service is not Available" when setting a password.

I am at a loss. There is probably some documentation on this somewhere, but I simply am not finding it. Any help would be greatly appreciated!!!

1 Answer
answered on Mar 8, 2024 at 12:47pm  

Currently this is not possible for new call queues. Please reach out to me via email (check from my profile) for a work around solution.


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