We use Message-only extensions for receiving faxes and have about 25 of them set up for various departments. Received faxes are then sent to shared email boxes for each department. This generally works well.
I've received a couple complaints this week about faxes being partially received. A look at the call log shows that most of our fax extensions have plenty of errors and partials. A couple of our busier extensions have none, but those departments mainly receive from big healthcare systems who use e-fax. (RC blocking some of those as robocalls is a different problem)
I've been doing this long enough to know that the most likely explanation is the sender but the fact that I have so many errors in the logs over the last 60 days leads me to wonder if anyone else using RC to receive faxes has noticed an uptick.
To be fair, I don't have any history to compare this to, so maybe it's always been like this. Or maybe the senders phone lines are crap lately? The RC admin portal provides no deeper insight about the calls so I don't know what to tell the departments.
And of course we'd love to see the fax die forever, but it's approved for HIPAA and CJIS so we're stuck with it for a while.
